Revenues and Benefits Officer (General)

A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term.
The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems.

Benefits of the Revenues and Benefits Officer role:

• Fully remote working
• Competitive rate of £30 per hour
• Initial 3-month contract with potential extension
• Supportive local authority environment
• Immediate start available

Responsibilities of the Revenues and Benefits Officer:

• Processing Housing Benefit and Council Tax Reduction claims
• Managing Full Case Reviews accurately and efficiently
• Handling HBMS and ATLAS notifications
• Processing Universal Credit notifications
• Working with VEPS and maintaining accurate records
• Ensuring work is completed in line with legislation and procedures
• Delivering excellent customer service and case management

Experience required for the Revenues and Benefits Officer:

• Previous experience working within a Benefits processing environment
• Strong working knowledge of Civica
• Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications
• Ability to manage a high-volume caseload effectively
• Strong attention to detail and communication skills

If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)